Table of Contents

• Overview
• Application Requirements
• How to Install
• How to Uninstall
• How to Run HeroStats
• Known Issues
• Getting Support & Submitting Bug Reports
• Contents of the HeroStats Distribution
• Bug Fixes (v6.0.0)
• Power Updates (v6.0.0)
• New Features (v6.0.0)

Known Issues

This section lists all known issues with this release of HeroStats at the time this document was published. A more complete list can be found in the known issues sections of the release notes on the HeroStats website. Some of these issues are problems with HeroStats, but some issues are outside our control. If your problem is not listed below, or you can provide more feedback about a listed problem, then please submit a bug report. See Getting Support & Submitting Bug Reports for more information.

• HeroStats does not work on the Test Server.
• HeroStats will not stay on top of the game window in Windows Vista or Windows 7.
• HeroStats causes my game performance to suffer.
• HeroStats does not show my powers, timers, graphs, or other statistics.
• My powers from a recent update are not being tracked.
• My powers are missing a lot of statistics.
• HeroStats is recalculating all of my saved data files.
• I've set up integration to Badge Hunter or the Titan Network, but updates are not being made to those sites.
• My powersets are not being detected.
• "Player Accuracy" statistics for powers with secondary effects is not correct.
• My controller's accuracy calculations aren't correct when doing extra damage with Containment.
• If HeroStats is running, Windows will not shut down.
• I'm trying to install a new version of HeroStats, but it's failing because some DLLs are in use.
• I have two characters with identical names, ATs, and Origins, but on different servers. If I change from one to the other, HeroStats won't recognize that I've switched.
• I have two characters with identical names but different powersets. HeroStats recognizes that I've switched characters, but does not update my powersets.
• My character doesn't belong to a supergroup, and HeroStats shows garbage characters in the supergroup field.
• I don't see any statistics for the Black Market/Consignment House, or the statistics I do see are incomplete.
• I have some powers configured to be untimed using the Timers tab in the Hero Options, and now I'm missing other timers.

HeroStats does not work on the Test Server.

New patches on the Test Server often cause problems with HeroStats. These issues will be fixed first in the unstable builds. Check the latest unstable build, it may work. If it does not, the HeroStats developers will be putting out a new unstable build soon.

When the patch goes live, the stable version of HeroStats will be updated to work with the new patch.

HeroStats will not stay on top of the game window in Windows Vista or Windows 7.

HeroStats will run in both Windows Vista and Windows 7. However, if your game is running in full screen mode, then HeroStats will not stay on top (in either normal or in-game window mode). You can work around this by running your game client in windowed mode and sizing the window to maximize your screen size.

HeroStats causes my game performance to suffer.

HeroStats does use system resources, and thus may cause your system performance to suffer. There are several things you can try to reduce system performance impact:

• Deselect the option to Store Graph Data in the Hero Options. Graph data is the most resource-intensive HeroStats option.
• Set up a single tab with all HeroStats data. Instructions for this can be found on this blog post.
• Ensure that any other programs which you are not using are terminated. This includes programs running in your Windows system tray. While these will not directly affect HeroStats performance, they may be using system resources that HeroStats or City of Heroes could be using instead.

HeroStats does not show my powers, timers, or other statistics.

There can be many reasons that HeroStats may not show a particular power, timer, or statistic, but the most common reason is missing chat channels. To ensure that this is not causing your issue, set up a single tab with all HeroStats data. Instructions for this can be found on this blog post. You don't need to keep that tab selected while playing, it just needs to exist.

Statistics graphing requires tracking of special graph data. The option to track graph data can be found in the Hero Options. If you do not see graphing data, please check that the Store Graph Data option is enabled.

If you still have trouble after adding the new tab, there may be another issue. Please submit a bug report for with an .HSD attached from the play session where you are missing data.

My powers from a recent update are not being tracked.

This is an issue with HeroStats.

New updates introduce many new powers and changes, and we are always in the process of making the needed changes. If you would like to help, you can automatically submit these missing messages using the Global Option "Report Missing Chat Messages". If you do not wish to automatically submit files, please submit a bug report for the power with an .HSD attached.

My powers are missing a lot of statistics.

This is an issue with the City of Heroes chat messages.

Many powers do not provide information about damage, accuracy, and other statistics in the chat messages. Without this information, HeroStats is unable to track these statistics. You can find an exhaustive list of all known power issues on our Power Notes page. If you find a power which does show information in a chat message, but is not being recorded, please submit a bug report for the power with an .HSD attached.

HeroStats is recalculating all of my saved data files.

This is not a problem with HeroStats. In fact, HeroStats is working properly.

When opening a saved data file from a previous release, HeroStats will recalculate all of the statistics. This helps ensure that the statistics shown are as accurate as possible, and any new statistics tracked by the latest version of HeroStats will be shown. It is recommended that you resave the file after the statistics are recalculated so HeroStats will not have to recalculate every time you open the file.

I've set up integration to Badge Hunter or the Titan Network, but updates are not being made to those sites.

There are many reasons why updates may not occur to external web sites. To assist you in determining the problem, HeroStats logs any errors it encounters in the chat message log. Within HeroStats, choose View->Chat Messages, then look for any messages with a Channel of HSLog. (An easy way to find them is to click on the Channel heading to sort by channel.) This should give you more information to use in determining the cause of the problem.

Please note that for Titan Network sites, a Titan Key is required to log in. If you are using a legacy login for one of the Titan sites, it will no longer function. You can get a Titan Key here.

You may also want to refer to the HeroStats Blog post on badge tracking setup and ensure that you've set up HeroStats correctly.

You can also submit a bug report about the issue - please include the HSD file from your play session when doing so.

My powersets are not being detected.

You must use a uniquely-named power in each of your powersets for HeroStats to detect them. For example, using "Strike" for Stalker Claws will detect the powerset, but using "Build Up" will not (since other stalker primaries also have Build Up). If you are having trouble with a particular powerset even after using a uniquely named power, please submit a bug report.

"Player Accuracy" statistics for powers with secondary effects is not correct.

This is an issue with the City of Heroes chat messages.

The chance to-hit combat log messages show two hit-miss messages for some powers (though not all of them) with secondary effects. For instance, Energy Punch shows two hit-miss messages, one for the 30% chance to stun and one for the power itself. These messages are identical except for the chance to hit (and in some cases, that's also the same). Further, the secondary effect message only shows up for misses, not hits. Because of all these factors, the correct accuracy for these powers cannot be determined from the new combat log messages. More information can be found on this blog post.

To work around this, the old method of calculating accuracy is still present in HeroStats.

My controller's accuracy calculations aren't correct when doing extra damage with Containment.

This is an issue with the City of Heroes chat messages.

Containment causes any damage chat messages to show twice in the message log. Since HeroStats uses many of those damage messages to determine whether the power has hit the target, Containment will cause each single hit to show as two hits. Since Containment is not always active, HeroStats can't simply ignore every other damage message. If the chat messages are changed to indicate which comes from Containment, then HeroStats will be able to correctly track accuracy for these powers.

If HeroStats is running, Windows will not shut down.

This is an issue with HeroStats.

The root cause of this issue is unknown at this time. To work around this issue, shut down HeroStats before attempting to shut down Windows.

I'm trying to install a new version of HeroStats, but it's failing because some DLLs are in use.

This is an issue with HeroStats add-on programs, such as CoHLCD.

HeroStats installs will fail if any other programs are running which use the HeroStats files. You must shut down all programs which use HeroStats files, such as CoHLCD, before installing a new version of HeroStats. The best policy is to close all programs before performing any new software installation.

I have two characters with identical names, ATs, and Origins, but on different servers. If I change from one to the other, HeroStats won't recognize that I've switched.

This is an issue with the City of Heroes game client.

The CoH game client does not populate the server until several seconds (sometimes up to a full minute on slower machines) after you log in a character. Since HeroStats depends on the game client to determine all your character's information, including the server, we can't rely on the server name at the time of login. You can work around this issue by restarting HeroStats, or logging in any character with a different name/AT/Origin.

I have two characters with identical names but different powersets. HeroStats recognizes that I've switched characters, but does not update my powersets.

This is an issue with HeroStats.

For performance reasons, HeroStats stores characters powerset information in the hero configuration file, and uses that stored information if it is available. Identically named characters use the same configuration, and thus always show the same powersets. You can work around this issue by checking the "Ignore Stored Powersets" option in the hero configuration.

My character doesn't belong to a supergroup, and HeroStats shows garbage characters in the supergroup field.

This is an issue with the City of Heroes game client.

Sometimes the City of Heroes game client leaves garbage characters in the same place where it normally stores the supergroup name. HeroStats can't tell the difference between this and a real supergroup name, so it errs on the side of caution and displays anything the game client puts in that spot. This is not an issue for characters that are in a supergroup.

I don't see any statistics for the Black Market/Consignment House, or the statistics I do see are incomplete.

This is an issue with either HeroStats configuration, or the City of Heroes game client.

The Market channel must be present on your scanned tabs for Market statistics to be gathered. The best way to ensure this is to set up a single tab with all HeroStats data. Instructions for this can be found on this blog post.

Even when the channel is being scanned, the statistics will not be completely accurate. This is an issue with City of Heroes - the messages shown for the Market do not include enough information. For example, there is no way to tell the difference between claiming an item you won, and re-claiming an item you previously stored. Thus it is impossible to have an accurate count of items won.

I have some powers configured to be untimed using the Timers tab in the Hero Options, and now I'm missing other timers.

This is an issue with HeroStats.

We have not yet been able to identify the source of this issue. To work around it, you may remove all powers from the Untimed Powers list on the Timers tab.